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Common problems for Connectivity Issues
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‎02-17-2023 01:59 PM

HP Recommended

Why can't I connect my older Hp Office Jet Pro 8020 Series printer to my MacBook Pro Ventura software?

Category:
2 REPLIES 2

‎02-17-2023 02:07 PM

HP Recommended

Downlaod HP Smart from the app store and follow the installation process.

If you have already done this, describe what happen when you try to connect it, is there an error message?

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‎02-22-2023 02:39 PM

HP Recommended

Yes I have the app on my phone and I am able to print from my phone. However, from my laptop nothing would seem to register from the print job. Then I tried to update from the printer the latest wi-fi update. That then allowed me to scan again. Then I tried turning the printer off and on to  "reset", and I would get a "failed print" message on the printer screen. Now I don't get anything. The HP website doesn't recognize the serial number I guess because my printer is discontinued. I hope this doesn't mean that I have to buy a new printer!!

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