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‎08-09-2022 10:17 PM - last edited on ‎08-10-2022 09:52 AM by Retired

HP Recommended

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Connecting to new Telstra Smart Modem Gen 3. - HP Support Community - 8395267

Reply:

I have a similar problem with my HP Officejet Pro 8620. I cannot get the printer to connect to my new Telstra Gen 3 Smartmodum.  I have spent hours on the phone to Telstra and told them your advice, but had no joy. 

I’ve tried connecting to the WiFi using the WPS button as well as the Wireless Wizard. 

Have you got a fix from the HP printer side?

Category:
1 REPLY 1

‎08-16-2022 03:28 AM

HP Recommended

@JCL3457

 

Welcome to the HP Support Community.

 

Is your new Wi-Fi on 2.4 or 5GHz?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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