Connecting to new internet HP ENVY 4505

[Janna1980]

Please help! I have been at this for days! 
I have a HP envy 4504 - worked like a dream o have recently changed my wifi services to a new provider and the printer will not connect to the new network.

i am going round and round in circles.

i have restored it back to factory settings. It’s picking up my new wifi - asking me to enter wpa/welp which I presume is my wifi password and then it advises me it can not connect. Someone please help! I would have thrown it in bin and brought a new one by now but it has brand new ink cartages worth £60

in it! 

[Max3Aj]

Hi @Janna1980, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand how frustrating this is! Since your HP Envy 4504 is detecting your Wi-Fi but failing to connect, try these steps to resolve the issue:

Check Wi-Fi Compatibility

The HP Envy 4504 supports only 2.4 GHz Wi-Fi networks. If your new router is set to 5 GHz only, the printer won’t connect.

✅ Solution:
Log into your router settings and ensure 2.4 GHz Wi-Fi is enabled. Some routers merge 2.4 GHz and 5 GHz into one network name (SSID), so try separating them into different SSIDs.

Use the HP Wireless Setup Wizard

Since your printer detects the network but won’t connect:

1. On the printer screen, go to Setup (wrench icon) > Wireless > Wireless Setup Wizard.
2. Select your network and enter the Wi-Fi password carefully (case-sensitive!).
3. If it still fails, try moving the printer closer to the router and reconnect.

Restart Everything

• Turn off the printer, router, and computer/phone.
• Wait 2 minutes, then turn them back on.
• Try connecting the printer again.

Manually Assign an IP Address

If the connection still fails, your router might not be assigning an IP to the printer.

1. On the printer, print a Network Configuration Page:
   • Press Wi-Fi + Information button together (or navigate to Settings > Reports > Print Network Config).
2. Note the Auto-Assigned IP Address (likely 169.xxx.xxx.xxx).
3. Open a browser on your computer and go to your router’s admin page (usually 192.168.1.1).
4. Find Connected Devices/DHCP Settings and manually add the printer with an IP like 192.168.1.100.
5. Try connecting again.

Try WPS Push Button Mode

If your router supports WPS (Wi-Fi Protected Setup):

1. Press the WPS button on your router.
2. Within 2 minutes, press and hold the Wi-Fi button on the printer until the Wi-Fi light starts blinking.
3. The printer should connect automatically.

Update Printer Firmware

If the printer's firmware is outdated, it might be incompatible with your new router's security protocols.

• Use HP Smart App (Windows, Mac, or mobile) to check for firmware updates.
• Or download the latest firmware from HP support website and update via USB.

7. Try Connecting via USB, Then Reconfigure Wi-Fi

1. Connect the printer to your computer via USB.
2. Open HP Smart.
3. Go to Printer Settings > Wireless Setup and try configuring Wi-Fi from there.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support