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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Connecting to wifi

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09-17-2024 06:45 AM
Hi @LauraAlward,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I see that you are facing an issue with connecting your printer to the network.
Do you have the same issue when you make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)
To understand the issue and help you, please share the details listed below:
- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).
- Is this the first time you are connecting your printer on the network?
- Were there any changes made to your printer recently if the printer was connected earlier?
- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?
Note: Do not share any of your personal information such as serial, phone number, email ID, etc.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee