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Common problems for Connectivity Issues
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‎09-15-2024 01:35 PM

HP Recommended

I have the blinking WiFi light , purple light flashing but won’t connect. 

Category:
1 REPLY 1

‎09-17-2024 06:45 AM

HP Recommended

Hi @LauraAlward,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with connecting your printer to the network.

Do you have the same issue when you make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

 

To understand the issue and help you, please share the details listed below:

 

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Is this the first time you are connecting your printer on the network?

- Were there any changes made to your printer recently if the printer was connected earlier?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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