Connection Error. The printer could not connect to the server. 4 HPInsant Ink usage.

[ICR4501]

Hello, 

I am connected to wireless internet with excellent signal. However, my HP InstaInk is not allowing me to print. When I try it says that I have a connection error. When I go to my HP InstantInk login I am told, "Unable to connect to the printer. Check your connection and try again later." When I click refresh back on the website  (over an hour) it still does not connect.  I did download the print and scan doctor and was given a clean bill of health. All I want to do is print!!

Computer Dell - Windows 11

Printer - Envoy 4501

Internet Hughes connected through the WPS (I also have Starlink).

InstantINK - VERY FRUSTRATING. 

[Betty0610]

@ICR4501

Welcome to the HP Support Community.

Let's remove and add web services: 

1. Press the ePrint button on the control panel. You will see the Web Services Settings menu on the printer display. 2. Select ePrint from the printer display, and then select Off.

Enable Web Services. a. From the printer control panel, press the ePrint button. b. Accept the Terms of Use, and then follow the on-screen instructions to enable Web Services. c. Print the ePrint information page, and then follow the instructions on the page to sign up for an HP ePrint account. 2. On your computer or mobile device, open your email application.

NOTE: For information about using the email application on your computer or mobile device, see the documentation provided with the application. 3. Create a new email message, and then attach the file that you want to print. 4. Enter the printer's email address in the “To” line of the email message, and then select the option to send the email message.

Try the steps from here: https://support.hp.com/us-en/document/ish_4152459-4016255-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!