Connection issues

[Danimm1987]

I have been having connection issues since June. I have tried all the steps and I have to fight with it to get a connection. It will connect to wifi might print a page then disconnect or on my laptop i have to disconnect from my wifi then connect to the printer to print anything. I have tried everything. Nothing works I am not sure what else to do.  I have tried in ios and windows 

[Raj_05]

Hi @Danimm1987,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’ve been dealing with a frustrating issue! Here are some additional steps you can try to resolve the connectivity problems with your HP DeskJet 2636.

Update Printer Firmware:

• Go to the HP website and download the latest firmware for your DeskJet 2636. Updating the firmware can sometimes resolve connectivity issues.

Check Wireless Settings:

• Ensure that your printer is connected to the correct WiFi network and that the network settings are correct.
• Check if your router has any settings related to security or bandwidth that could be causing interference.

Reset Network Settings on Printer:

• On the printer, navigate to Settings > Network Setup > Restore Network Settings or similar options.
• After resetting, reconnect the printer to your WiFi network.

Reinstall Printer Software:

• Uninstall the printer software from your computer and reinstall it. Make sure to download the latest version from the HP website.
• During installation, choose the wireless setup option and follow the prompts to reconnect your printer.

Check Router Settings:

• Ensure that your router’s firmware is up to date.
• Check if your router has any settings that might be interfering with the printer’s connection, like MAC address filtering.

Reduce Network Interference:

• Move the printer closer to the router to see if that improves the connection.
• Ensure there are no physical obstructions or electronic devices causing interference.

Assign a Static IP Address:

• Assign a static IP address to your printer through the router’s settings. This can sometimes stabilize the connection.

Check Printer’s Wireless Status:

• Print a network configuration page from your printer’s control panel to check the status of the wireless connection.

Test on Different Devices:

• Try connecting and printing from different devices (e.g., another laptop or smartphone) to see if the issue is specific to one device or general.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Danimm1987]

Yeah, I have checked on other devices. For my HP laptop I have to disconnect from wifi and only connect to the printer it was frustrating but it worked but now that stopped. I tried it on my tablet and then on my phone. I uninstalled reinstalled trouble shooted. Unplugged everything and the printer is the only thing in the house having issues I was hoping it was something I hadn't tried.

[Raj_05]

Hi @Danimm1987,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support