Connection issues

[jerome49]

My HP 9015 printer was working fine on my wireless network and then I had no option to connect. I go to my network settings and a prompt comes up saying "An ethernet cable has not been detected. Make sure that both ends of cable are inserted correctly". I am not connected through ethernet and it will not give me an option to connect through wifi anymore. 

[Hawks_Eye]

Hi @jerome49 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining that—it's genuinely frustrating when a printer that was working fine suddenly drops its wireless connection and defaults to Ethernet. 

This usually happens when the wireless function gets disabled internally, either due to a glitch or a firmware hiccup. 

Let’s walk through a few steps to help restore your Wi-Fi option.

Steps to Re-enable Wireless on HP OfficeJet Pro 9015

1. Reset Network Settings

This will clear any corrupted configurations:

• On the printer’s control panel, swipe down to open the Dashboard
• Tap the Setup (gear icon) > Network Setup
• Select Restore Network Settings
• Confirm the reset

Once done, restart the printer and check if the Wi-Fi option reappears.

 

2. Run Wireless Setup Wizard

If the Wi-Fi option is visible again:

• Go to Setup > Network Setup > Wireless Settings
• Tap Wireless Setup Wizard
• Select your Wi-Fi network and enter the password

 

3. Update Firmware

Outdated firmware can disable wireless functionality. You can update it here:

• HP OfficeJet Pro 9015 Driver and Firmware Downloads

Download the latest firmware for Windows 11 and install it while the printer is powered on and connected via USB.

Let me know how it goes. If the Wi-Fi option still doesn’t return, we can dig deeper into service-level resets or alternate setup paths. 

You're doing everything right—just need to nudge the printer back on track.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye