Connection problem with HP 6978 All-in-One printer using Mac PowerBook wirelessly

[VVPrints]

My HP 6978 used to work fine wirelessly.  All of a sudden, it disconnects from the wireless network every day.  I have to unplug and re-plug in the printer to get it to connect.  Also, it will not update the software.  It says it needs to update, but when I try to do that it give an error message.  Very annoying.  What do I need to do to both update the software and get it to work again wirelessly?

[Kumar0307]

@VVPrints, Welcome to the HP Support Community!

What is the error you get when you try to update the printer firmware?

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Restart the wireless router, the printer, and the Mac

• Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Perform a ping test to check the connectivity

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost
5. Note: There should be 0% packet loss, share the results in your next post.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[VVPrints]

Thank you.  I am going to check out all of your suggestions and see if they solve my problem.  Have a great day.

[Kumar0307]

@VVPrints

Sure, let me know how it goes. 

Keep me posted for further assistance.