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‎06-17-2021 10:37 AM

HP Recommended
Product: HP Photosmart 5524

My printer has worked connected wirelessly brilliantly for at least 4 years but has recently been dropping connection. I've tried to follow the online guides but can't fix it. Now it states it is not connected and I need help please!  The wireless network test results states: No Filtering - FAIL, IP address is not connected/not applicable. Any ideas please?

Category:
1 REPLY 1

‎06-20-2021 06:33 AM

HP Recommended

@Justine20

 

Welcome to the HP support community.

 

Which operating system is installed on the computer to which this printer is connected?

Sandytechy20
I am an HP Employee

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