Constant Printer Error

[itgreen]

I changed my internet service a few months ago. My printer was not initially connecting to the new network in the beginning and it was just blinking with error message telling me to turn the printer on and off. I did not have time to deal with it, so I let it sit like that for about a month. When I finally looked into the issue, the day after MS sent out the update on their printer spooler issue, I found that the ethernet cord was disconnected. I connected it and the printer went online. I found it via my router as well as my computer was printing to it. However, an hour later I got the message to reboot again. Ever since then the printer will only stay connected to the network for about an hour. Before disconnecting. Today I sat down to see if I could find a solution and attempted to update the firmware. My printer is greyed out. I attempted to reinstall the software, but even though the printer is connected via ethernet, I can see it in my router, and I can reach it via the IP address on the web the software cannot find it. I attempted to update the IP address in the software because the old IP address is listed, but it says it cannot update... So I may have 2 issues or just one causing everything. Can someone please help? I need to get my printer to stay online. 

[Jay_G24]

Hi @itgreen,

I'd like to help!

I understand the printer goes offline and you're unable to update the printer IP on the software.

Please try the below steps to resolve the issue-

First, remove the ethernet cable and restore the network settings on the printer

1. Place the printer near the network router.

2. Make sure paper is loaded in the main tray, and then turn on the printer.

3. On the printer, select Restore Network Defaults from the Wireless, Settings , or Restore Settings menu

4. And plug the ethernet cable.

Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

• Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Restart your computer.
  • Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
  • Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
  • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device". 
  • Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
  • Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
  • Now restart your computer again.
  • Open the Run window again, type “services.msc” and press ok to get services window.
  • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
  • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
  • Repeat the same exercise on “Function Discovery Resource Publication” as well
  • Windows image acquisition stop and restart the service 

Reinstall the drivers from the Software and drivers page

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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