Continious verifying error message

[Sholly3]

HP 5255

[A_Gayathri]

Hi @Sholly3,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet 5255 All-in-One Printer is displaying a "Verifying" error message continuously, 

here are a few steps you can try to resolve the issue:

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Check for Paper Jams:

• Open the paper tray and check for any paper jams or obstructions.
• Remove any jammed paper carefully.

Check Ink Cartridges:

• Open the cartridge access door and make sure the ink cartridges are properly installed.
• Remove and reseat the cartridges to ensure they are securely in place.

Update Printer Firmware: Update the firmware on an HP printer

• Go to the HP Support website and check for any available firmware updates for your printer.
• Follow the instructions to update the firmware if needed.

Reset the Printer:

• Perform a factory reset. Go to the printer’s settings menu, select "Setup," then "Printer Maintenance," and choose "Restore." Follow the prompts to reset the printer to its factory settings.

Check Printer Connections:

• Ensure that all cables (USB or network) are securely connected.
• If you're using a wireless connection, make sure the printer is properly connected to your Wi-Fi network.

Reinstall Printer Software:

• Uninstall the printer software from your computer.
• Download and install the latest version of the HP printer software from the HP website.

Refer to this document: HP OfficeJet 5255 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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