Control Panel Lock

[Manager480]

I came into the office on Monday and the control panel lock was enabled and no one knows the password for the printer.  What is the default password for the control panel?

[Raj2111]

@Manager480 

Welcome to the HP support community.

I understand that you are facing an issue with your printer.

Provide the HP model number or the product number of your device for further assistance.

Here is the link to find the product number or model number:- Click here

-Regards.

[manger480]

Hello, 

The Product# is 14L0H7A

[Rainbow23]

Hi @manger480,

I've sent you a private message to get the exact product details. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead! 

[Manager480]

Hello, I went to the private link and provided the information but have not received anythingback. I also cannot locate the link when I click on it below. There are no messages.

Thanks, 

Taleen 

[Rainbow23]

Hi @Manager480,

We may need to reset the unit to factory settings.

The reset instructions are printer specific and cannot be shared in public.

Hence, I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead! 

[AnneButcher]

I have a HP OfficeJet Pro 9010e. 

I assume that as I have setup the printer (via the HPSmart App on the PC), to be secure, the printer automatically locks the advanced functions/control panel after a set time (unclear how long). 

You, like me, will be confused by this as you will remember NOT putting in a login or password.

I went around and around with HP support and HP employees but in the end found the solution on my own.

Username admin (default) and the pin (8 digit numeric) which can be found inside the front panel (where you access the print cartridges').

Once you have these details, you can change the PIN via HPSmart. In fact it was playing with HP Smart that led me to this solution - when I went into advanced features if asked me for the PIN inside the panel. 

Good Luck.