Copying is always coming the alignment paper

[Essamew]

New tank printer aligned and printing is going well however, when taking a copy either in colour or B&W it comes out with alignment background. Please help me to stop it

[Sneha_01]

Hi @Essamew,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

In the meantime, You may follow the steps mentioned below:

Clean the printhead (HP Smart app):

• Use the HP Smart app to clean the printhead and fix many print quality issues including incorrect colors, streaks, and faded printouts.
• Load plain white paper into the tray.
• Open the HP Smart app, and then click the image of your printer to open the settings and management tools.
• Under Tools, click Print Quality Tools, and then select Clean Printhead or Clean.
• A Cleaning printhead message displays, and a test page prints.
• Examine the print quality on the test page.
• If the print quality is acceptable, you are done troubleshooting.
• If the print quality is unacceptable, touch Yes in the HP Smart app to perform a second-level and third-level cleaning, which are more thorough and take a few extra minutes to complete.

Clean the ink smears (HP Smart app):

• Use the HP Smart app to clean printhead contacts and improve any print quality issues.
• Open the HP Smart app, and then click the image of your printer to open the settings and management tools.
• Under Tools, click Alignment & Maintenance.
• If the Alignment & Maintenance is not available, click Advanced Settings to open the printer Embedded Web Server (EWS), and then click Tools. Click Utilities, and then click Print Quality Toolbox.
• Under Clean Up, click Clean Smear or Clean Ink Smear.
• A Rib Smear cleaning in progress message displays, and the printer feeds one page slowly. The printer might make some noise for a minute before it is done.

Check ink cartridges:

• Very low ink levels, using non-HP cartridges, and rough handling can cause print quality issues.
• Replace any non-HP or refilled cartridges with genuine HP cartridges. HP supplies are available from the HP Store and local retailers.
• HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. Go to HP Anti Counterfeiting and Fraud Program for more information.
• Check the ink levels and replace any low or empty cartridges.

Print an alignment page with the HP Smart App:

• Use the HP Smart app to align the printhead.
• Load plain white paper into the tray.
• Open the HP Smart app, and then click the image of your printer or Printer Settings.
• Under Tools, click Print Quality Tools, and then select Align Printer, Align Printheads, or Align.
• An Aligning printhead message displays and an alignment page prints.
• If the alignment page includes instructions to scan the page, follow the instructions to finish the alignment process.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[Sneha_01]

Hi @Essamew,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

In the meantime, You may follow the steps mentioned below:

Clean the printhead (HP Smart app):

• Use the HP Smart app to clean the printhead and fix many print quality issues including incorrect colors, streaks, and faded printouts.
• Load plain white paper into the tray.
• Open the HP Smart app, and then click the image of your printer to open the settings and management tools.
• Under Tools, click Print Quality Tools, and then select Clean Printhead or Clean.
• A Cleaning printhead message displays, and a test page prints.
• Examine the print quality on the test page.
• If the print quality is acceptable, you are done troubleshooting.
• If the print quality is unacceptable, touch Yes in the HP Smart app to perform a second-level and third-level cleaning, which are more thorough and take a few extra minutes to complete.

Clean the ink smears (HP Smart app):

• Use the HP Smart app to clean printhead contacts and improve any print quality issues.
• Open the HP Smart app, and then click the image of your printer to open the settings and management tools.
• Under Tools, click Alignment & Maintenance.
• If the Alignment & Maintenance is not available, click Advanced Settings to open the printer Embedded Web Server (EWS), and then click Tools. Click Utilities, and then click Print Quality Toolbox.
• Under Clean Up, click Clean Smear or Clean Ink Smear.
• A Rib Smear cleaning in progress message displays, and the printer feeds one page slowly. The printer might make some noise for a minute before it is done.

Check ink cartridges:

• Very low ink levels, using non-HP cartridges, and rough handling can cause print quality issues.
• Replace any non-HP or refilled cartridges with genuine HP cartridges. HP supplies are available from the HP Store and local retailers.
• HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. Go to HP Anti Counterfeiting and Fraud Program for more information.
• Check the ink levels and replace any low or empty cartridges.

Print an alignment page with the HP Smart App:

• Use the HP Smart app to align the printhead.
• Load plain white paper into the tray.
• Open the HP Smart app, and then click the image of your printer or Printer Settings.
• Under Tools, click Print Quality Tools, and then select Align Printer, Align Printheads, or Align.
• An Aligning printhead message displays and an alignment page prints.
• If the alignment page includes instructions to scan the page, follow the instructions to finish the alignment process.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support