Couldn't able to connect my printer to the mobile app

[Puganes]

I need help as my printer stops at ip address obtaining connection 

[Raj_05]

Hi @Puganes,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer is stuck at "obtaining IP address" while trying to connect to your mobile app, here are some steps you can follow to troubleshoot and resolve the issue.

Check Network and Printer Settings

Restart Devices:

• Turn off your printer, router, and mobile device.
• Wait for about 30 seconds, then turn on your router first.
• Once the router is fully operational, turn on your printer and then your mobile device.

Ensure Wi-Fi Connection:

• Make sure your printer and mobile device are connected to the same Wi-Fi network.
• Ensure the Wi-Fi network is stable and functioning properly.

Printer Network Settings

Check Wi-Fi Settings on Printer:

• Go to the printer's control panel.
• Access the Wi-Fi settings and ensure the printer is connected to the correct Wi-Fi network.
• If necessary, re-enter the Wi-Fi credentials.

Reset Network Settings:

• On your printer, go to the Network settings and select the option to reset or restore network settings to default.
• Try reconnecting to the Wi-Fi network again.

Mobile App Setup

Update or Reinstall the HP Smart App:

• Ensure you have the latest version of the HP Smart app installed on your mobile device.
• If needed, uninstall and then reinstall the HP Smart app.

Add Printer Manually:

• Open the HP Smart app on your mobile device.
• Select "Add Printer" or "Set Up a New Printer."
• Follow the on-screen instructions to manually add the printer by entering the printer's IP address if necessary.

Additional Steps

Check for IP Address Conflicts:

• Ensure no other device on the network has the same IP address as your printer.
• If needed, assign a static IP address to your printer through the printer's control panel or router settings.

Disable Firewall/Antivirus Temporarily:

• Sometimes, firewall or antivirus software can block the connection.
• Temporarily disable these on your mobile device and router to see if it resolves the issue.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support