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‎05-24-2021 11:09 AM

HP Recommended
Product: Ink tank 410
Operating System: macOS 11.0 Big Sur

Ink tank wireless 410 

i changed places for my printer and used another router

everytime i try to configure network asks for admin password or custom password which I don’t remember i made one !

I can’t reset or insert password now and i want to connect printer to wifi . I don’t want to use wifidirect i want air print or connect to wifi router

Category:
1 REPLY 1

‎05-28-2021 01:01 PM

HP Recommended

@Monzeriano

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?
  • What's the Wi-Fi light status on the Printer(Blinking or Steady)? 
  • Could you share the screen where it's asking for the password? 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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