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Common problems for Connectivity Issues
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‎12-04-2013 05:47 PM

HP Recommended

I am trying to connect my new printer to my laptop wirelessly for the first time. I have been able to connect other wireless printers to the computer in the past.

 

The unusual thing about my problem is that my HP Network Configuration page prints (whether connected via USB or not (I print it by pressing the actual printer buttons)) and shows that my Diagnostic Results are all PASS,and the printer will print with the USB cord. Yet somehow, when I try to set up the wireless connection, or even just print without the USB, nothing happens. When not plugged in, I can still see the printer on my available printer list. So somehow the computer and printer are both seeing each other, but not communicating properly. Does anyone have any possible solutions or resources I can use?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-28-2015 04:30 AM

HP Recommended

FYI.

 

Just to add to this forum, I had the exact same issues with WIFI connectivity from my new Windows 8.1 Laptop to the HP Deskjet 2540 Printer. There is alot of discussion around rebooting routers and resetting WIFI on the printer but in my case i knew the connectivity was fine as it was working on my previous Laptop Windows 7. The resolution for my issue was to follow the steps below. In summary all i did was confirm the printer could be seen over WIFI from my laptop using ping and the add the printer from the control panel.

 

Printer - HP Deskjet 2540

1. Press the Wireless button and Start Copy Black button at the same time to print the network
configuration page - (This will give you the connectivity status and the IP of the printer from your router)

2. Locate the IP address of your printer which will be 192.168.X.X address
3. Verify you can ping the address from a COMMAND prompt - C:>ping 192.168.X.X
4. If you can then Click on:
4.1 Settings
4.2 Control Panel
4.3 Devices and Priners
4.4 "Add a printer"
4.5 Click on "The printer that i want isnt listed"
4.6 Select "Add a printer using the TCP/IP address or Hostname"
4.7 input the Hostname or IP address: 192.168.X.X
4.8 Click next
4.8 Share the printer if you want to i selected to not share
4.9 You will now see the printer and you can print a test page to confirm it is working

 

This fix was very quick and the printer works fine now.

 

Cheers

Darren

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41 REPLIES 41

‎12-04-2013 05:48 PM

HP Recommended
If this is helpful, my computer is an HP Pavilion dm4 running Windows 7.
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‎12-05-2013 04:27 PM - edited ‎12-05-2013 04:35 PM

HP Recommended

Hello,

 

Did you try downloading and installing the latest software which will automatically connect the printer to your network?

You can find it here: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=al-117579-2&cc=us&dlc=en&lc=en...

 

Also, if you still can't connect, please download and run the HP Print & Scan Doctor and see if it resolves the issue: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/p...

 

 

Thanks

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‎12-05-2013 10:03 PM

HP Recommended

I did both of those things already 😕

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‎12-06-2013 10:10 AM - edited ‎12-06-2013 10:11 AM

HP Recommended

Sorry to hear that your computer cannot discover your network printer.

 

If the blue wireless light on the printer is still blinking or off, it is unconnected to the network.

 

To reset the network defaults on the printer, hold down the Wireless and the Red X button simultaneously until the power button starts to blink, then release both buttons. The blue wireless light should be blinking.

 

To connect the printer you can either use your computer and connect directly to the printer:

1. From your computer, connect to HP-Setup-XX-Deskjet 2540 series from the list of wireless networks.

2. Once connected to the printer, open your web browser and type in 192.168.223.1 into the addressbar and press enter.

3. In the printer web utility page, click WIreless Setup Wizard.

4. Follow the prompts to connect the printer to your router.

 

Or if your router has a WPS button you can connect the printer with this method:

1. Press and hold down the Wireless button on the printer for 3 seconds then release.

2. Press and hold down the WPS button on the router for 3 seconds then release.

3. The light on the printer should go from blinking to solid in about 3 minutes.

 

From here, run the printer software from your computer. Start>All Programs>HP>Deskjet 3540>Printer Setup & Software.

 

Select configure new printer, then wireless.

 

There should also be an option to Convert your USB connected printer to Wireless. You might want to try this option if you haven't already yet in the Printer Setup & Software link from the Start menu.

 

Please let me know how it goes.

 

Thanks

1 person found this reply helpful
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‎12-12-2013 06:19 PM

HP Recommended

I got so frustrated I called tech support since my printer is still in warranty and he walked me through fixing it. The key seemed to be restarting my router and then entering the new IP address for my deskjet (the old one wasn't working) manually into the wireless connection setup process. I'm so glad it's finally fixed!!

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‎01-18-2014 08:04 AM

HP Recommended

pl;easse help me set up deskjet 2540 wireless I see it on my pc screen but can't get it to print.

 

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‎01-18-2014 08:05 AM

HP Recommended

where is the instruction

 

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‎01-21-2014 10:05 AM

HP Recommended

Hi Sandy,

 

Please check out pg. 48 of this link for instruction on connecting and installing the printer: http://h10032.www1.hp.com/ctg/Manual/c03847745.pdf

 

Let me know how it goes

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‎02-19-2014 08:53 PM

HP Recommended

Can you tell me what number you called for tech support? I have the VERY same issue trying to connect my printer to my laptop and have tried EVERYTHING.

 

THANKS so much !

 

@MsW67677 wrote:

I got so frustrated I called tech support since my printer is still in warranty and he walked me through fixing it. The key seemed to be restarting my router and then entering the new IP address for my deskjet (the old one wasn't working) manually into the wireless connection setup process. I'm so glad it's finally fixed!!



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