DIRECT-0C-HP DESKJET - WON'T RECOGNIZE PASSWORD/SECURITY KEY

[sherylav]

My printer says it is connect to WI-FI and when I click on the icon on my laptop for the network, as shown in the instructions it is there.  The instructions said to click onto DIRECT-0C-HP DESKJET 3700 series and enter the password 12345678.  It comes back that it doesn't recognize this password.  I also tried to use my network password, it doesn't work either.  I've tried entering the password from my printer label also.  The blue light on my printer is on, Web Services light is on and WI-FI direct light is on.  Also, I am unable to Bluetooth my laptop (or my phone) to the printer, it will not find it.

Help please, I am ready to return this product.  I have been trying, watching video's, shutting off, turning on, etc.. for days.  I am however, able to connect using a usb cable.  I would like for the wireless to operate.

Thanks!

[Irfan_06]

Hi @sherylav,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Kindly refer to the steps on this link and let me know if that resolves the issue.

Also, update the printer firmware using this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support