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‎01-07-2021 08:23 AM

HP Recommended

I’m unable to get my new WiFi router to connect to this printer. I’ve tried everything that’s been suggested but could it be this printer is not compatible with a 5Ghz router? Please help. I’ve been trying to troubleshoot this for several days! 

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-07-2021 10:58 AM

HP Recommended

Indeed, the printer supports 2.4GHz wireless only.

 

Please contact your router service provider and make sure to enable the 2.4GHz band with a unique name (Make sure it have a different SSID than the 5GHz's one).

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

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3 REPLIES 3

‎01-07-2021 10:58 AM

HP Recommended

Indeed, the printer supports 2.4GHz wireless only.

 

Please contact your router service provider and make sure to enable the 2.4GHz band with a unique name (Make sure it have a different SSID than the 5GHz's one).

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎01-10-2021 01:20 PM

HP Recommended

I’m grateful for your help here. Thanks. Do you know of any printer that IS compatible with a 5ghz router?

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‎01-10-2021 09:16 PM

HP Recommended

You may check the Deskjet 2720 printer which supports 5GHz and provide similar  capabilities as the 2540 printer, also the HP Envy 6400 series can be considered as an option.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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