Deskjet 2600: Connecting printer disconnects internet

[ScubaJoe13]

I just switched internet providers and I am having a problem connecting my Deskjet 2600 to my network. The router is native 5GHz, but I switched and have it running at 2.4 GHz so the printer can see it.  The problem is one I have never encountered before:  I have the router connected and when I go to connect the printer, my internet connection is immediately broken off.  I have tried repeatedly and the same thing keeps on happening.  I truly do not understand this.

I am  not sure if it makes a difference, but the printer name in the list is one I have not seen it be before:

HP-Setup-<28>Deskjet 2600 Series

Any help on this matter would be appreciated.

[Raj_05]

Hi @ScubaJoe13,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be some interference or compatibility issues between your printer and the new router. Here are some troubleshooting steps you can try.

• Printer Placement: Ensure that your printer is placed within a reasonable range of your router to ensure a strong Wi-Fi signal. Avoid placing it near other electronic devices that may cause interference.
• Reset Printer Network Settings: Sometimes resetting the printer's network settings can resolve connectivity issues. You can usually find this option in the printer's settings menu.
• Update Printer Firmware: Check if there are any firmware updates available for your HP Deskjet 2600 printer. Updating the firmware can sometimes resolve compatibility issues.
• Check Router Settings: Make sure your router settings are compatible with your printer. Some routers have advanced settings that may need to be adjusted for compatibility with certain devices.
• Connect via USB: If all else fails, you can try connecting your printer to your computer using a USB cable instead of relying on Wi-Fi.

Regarding the change in printer name, it's not uncommon for devices to generate slightly different names when connecting to a new network. This usually isn't a cause for concern unless there are other connectivity issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support