Deskjet 2700e will not connect to Wi-Fi network

[nowork1947]

I have a Deskjet 2700e All-in-one. It will not connect to the Wi-Fi. I can't print from my phone nor my computer. The apps do not have an option to help me set up the Wi-Fi on the computer (which is odd planning, looking at you HP) and the troubleshooting Assistant only posts giant trouble shooting lists that don't help and don't tell me how to connect a screenless printer to my Wi-Fi. 

Yes, I unplugged it and plugged it back in. Yes, I tried restarting everything. No, my Wi-Fi app (Xfinity) does not see the printer to connect it through my WiFi. It sees the (previous connection) printer is not available for connection. 

I also tried previous suggestions from this forum that don't work because the printer itself is not discoverable. I've only used the printer a few times. I'm extremely frustrated. 

[A_Gayathri]

Hi @nowork1947 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.
 

I understand how frustrating it is when your printer won’t connect to Wi-Fi. For screenless printers like the HP DeskJet 2700e series, setting up Wi-Fi can be tricky without clear instructions. Here are some steps to get your printer reconnected:

1. Reset the Printer’s Network Settings

• Steps:
  1. With the printer powered on, press and hold the Wireless button and the Cancel button (both are on the control panel) for 5 seconds.
  2. The wireless light should blink, indicating that the printer's network settings have been reset.

2. Reconnect the Printer to Wi-Fi

Using the HP Smart app:

Download the HP Smart app on your phone or computer:

• Windows/macOS: HP Smart app
• iOS/Android: Available in the App Store or Google Play.

Ensure your device is on the same Wi-Fi network you want the printer to connect to.

Open the HP Smart app and:

• Click Add Printer.
• Follow the on-screen instructions to connect the printer to your Wi-Fi.

If prompted, you may need to temporarily connect your phone/computer to the printer's Wi-Fi Direct network (named HP-Setup-DeskJet2700).

3. Manually Add the Printer Using Wi-Fi Direct

If the HP Smart app fails to discover the printer:

1. Press and hold the Information button on the printer until all control panel lights illuminate.
2. Press the Information button and Wireless Direct button together to print a configuration page.
3. Find the printer’s Wi-Fi Direct name and password on this page.
4. On your computer or phone:
   • Go to Wi-Fi settings.
   • Connect to the printer's Wi-Fi Direct network.
5. Open a browser and type 192.168.223.1 to access the printer’s Embedded Web Server (EWS).
6. Navigate to Network settings and follow instructions to connect the printer to your Wi-Fi.

4. Check Router Settings

Ensure your router is:

• Using a 2.4 GHz Wi-Fi band (most HP printers don’t support 5 GHz).
• Not set to “hidden SSID” or MAC filtering mode.
• Allowing new devices to connect.

5. Advanced Troubleshooting

• Restart your router and check for firmware updates.
• If Xfinity is your ISP, use their app to pause/unpause devices or allow new connections.
• Ensure your phone’s Bluetooth is enabled, as the HP Smart app uses Bluetooth for initial discovery.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[nowork1947]

You literally gave me the exact suggestions the support bot did. The support bot was unhelpful, too.