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‎11-10-2023 04:53 PM

HP Recommended
Product: HP DeskJet 2755 All-in-One Printer

New modem installed today by Quantum Fiber (C5500). Now printer cannot connect to wifi. Tried to download firmware update from HP's 2755 page, but the Firmware link will not download: page will not load or when it does, the download never happens. Network works fine otherwise. Can Direct connect to printer successfully, too. Had this problem with the last CenturyLink modem, and resolved it. Can't resolve this one. Please assist. Thank you.

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Accepted Solutions

‎11-15-2023 11:54 AM

HP Recommended

We deleted HP Smart app. Tried to reinstall from Microsoft Store, but get repeated error (on Microsoft's end?). After waiting a few days, tried to reinstall this printer--and it works. Can't install HP Smart still and don't need to as long as printing works. In Windows, why does waiting several days seem to resolve so many glitches? 

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2 REPLIES 2

‎11-13-2023 11:48 AM

HP Recommended

Update: windows machines (HP) cannot connect to our print from this HP 2755 after new modem. All Apple devices can. Can’t install it either; offline is what it says. Could scan from it but not print. Deleted printer. Now deleting HP Smart. Any advice?

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‎11-15-2023 11:54 AM

HP Recommended

We deleted HP Smart app. Tried to reinstall from Microsoft Store, but get repeated error (on Microsoft's end?). After waiting a few days, tried to reinstall this printer--and it works. Can't install HP Smart still and don't need to as long as printing works. In Windows, why does waiting several days seem to resolve so many glitches? 

Was this reply helpful? Yes No
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