Deskjet 2820e printer can't connect to WiFi

[Danny888]

Hi all recently purchased deskjet 2820e printer but struggling to connect to WiFi. Phone and laptop do register the printer but still nothing prints and the WiFi logo on printer flashs blue. I have tried resetting the printer but same thing occurs. Any help ?

 

 

[Hawks_Eye · Accepted solution]

HI @Danny888 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

That flashing blue Wi-Fi light usually means the printer is trying to connect but isn't successfully linking to the network. Here are some steps that might help:

Restart Everything

• Power off your printer, router, and computer.
• Wait 60 seconds, then turn them back on.

Reconnect the Printer to Wi-Fi

• Press and hold the Wireless button on the printer for 5 seconds to enter setup mode.
• Use the HP Smart app on your phone or laptop to reconnect the printer to Wi-Fi.

Check Router Settings

• If your router has dual-band Wi-Fi (2.4GHz & 5GHz), ensure the printer is connecting to 2.4GHz, as your printers doesn't support 5GHz.
• If both bands have the same name (SSID), try renaming one.

Run HP Network Diagnostics

• Open the HP Smart app and use the Printer Setup & Software option to run the Network Diagnostics tool.

Check Printer’s IP Address

• Print a Network Configuration Page from the printer’s control panel.
• If the printer doesn’t have an IP address, it isn’t connected to the network.

Update Printer Firmware

• If possible, connect the printer via USB and use HP Smart or HP Easy Start to check for firmware updates.

Factory Reset (If Necessary)

• If nothing works, reset the printer’s network settings:
  • Press and hold the Wireless and Cancel (X) buttons simultaneously for 10 seconds until all lights flash.
  • Reconnect the printer to Wi-Fi.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye