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Common problems for Connectivity Issues
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‎10-08-2021 12:56 PM

HP Recommended
Product: Deskjet 3055A
Operating System: Microsoft Windows 10 (64-bit)

My printer doesn't work in WiFi with modem Zyxel Wifi6: I try to reset it, to link by USB cable, to disable firewall ad MAC filters on modem...but nothing. How can I resolve this?

Category:
5 REPLIES 5

‎10-11-2021 10:39 AM

HP Recommended

@Francesco29

 

Welcome to the HP Support Community.

 

Let's reset the network settings of the Printer: 1. Press the Wireless button to display the Wireless Menu. 2. From the Wireless Menu, select Settings. 3. From the Settings menu, select Restore Defaults. 4. Confirm selection to restore defaults.

 

Once done, connect the Printer back to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎10-14-2021 12:03 PM

HP Recommended

Thanks, Betty0610, It doesn't work...

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‎10-17-2021 03:20 AM

HP Recommended

Is your Wi-Fi on 2.4 or 5 Ghz?


I am an HP Employee

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‎10-18-2021 02:07 AM

HP Recommended

My Wi-Fi is both 2.4 and 5 Ghz

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‎10-19-2021 04:43 AM

HP Recommended

Make sure the printer is connecting to the 2.4 GHz network.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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