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‎08-30-2023 04:48 PM

HP Recommended
Product: HP DeskJet 3631 All-in-One Printer

I need to reset the administrator usename and password on a deskjet 3631.  Please send instructions on how to factory reset properly.   

Category:
2 REPLIES 2

‎09-02-2023 05:23 AM

HP Recommended

Hi @BustedPrinters 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing password issues.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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‎09-03-2023 11:54 AM

HP Recommended

I don't need the wifi/ network password.

I believe I need to factory reset the deskjet 3631 because I do not know the administrator login name.  "admin" is not working.   I have acquired the password by printing the network info sheet. 

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