cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
D-MARIE1
New member
1 0 0 0
Message 1 of 2
82
Flag Post

Deskjet 3700 printer-orange Web service flashing light and printer won't connect to wifi

HP Recommended
HP DESKJET 3700 ALL IN ONE PRINTER SERIES

 

HI All,

 

I am hoping someone can help me.

 

I have the desk jet 3700 All-in-One printer series.

 

Yesterday I was printing as usual without any trouble-it was taking forever so I cancelled the flip side print that I had scheduled. After this the orange web services light and the wifi blue light have been flashing. There is also an envelope icon flashing. I have changed ink cartridges and tried to reconnect to the wifi but it won't connect and is saying the printer is off line. I have followed the manual for trouble shooting and re-connecting to wifi but nothing is working.

 

Any suggestions really appreciated!!

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
10,986 10,956 803 899
Message 2 of 2
Flag Post
HP Recommended

Hi @D-MARIE1,

 

I'd like to help!

 

Follow the below steps to resolve the issue -

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Please try the steps below to connect your printer to the network.-

 

● Press the Wireless button ((i)) and the Cancel button (X) from the printer control panel at the same time, and then hold them for three seconds.

 

--->On the printer control panel, press the Wi-Fi Direct button.

---> When Wi-Fi Direct is turned on, the Wi-Fi Direct light is on steady. 

--->To find the Wi-Fi Direct name and password, press the Information button (i) for 3 secs to print a printer information page.

--->On your computer or phone go to wifi and connect it to your printer 

--->Select your printer with DIRECT in the name from the list of available networks (example: DIRECT-74-HP 3700)

Or 3600

--->Select the Wi-Fi Direct printer signal in Wi-Fi settings 

--->If prompted for a password, type 12345678. This is the default password.

--->Now open a browser and type 192.168.223.1

--->you will be able to access the printer's EWS page 

--->on the page, you will find network - click on it 

--->go to wireless and select wireless setup wizard

--->now select the network that you want your printer to connect to and type in the password 

--->the wireless blue light will stop blinking once the printer is connected 

--->then connect your phone back to your network

 

You may also refer to - No Connection after Router or Wi-Fi Settings Change

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation