• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎03-13-2022 01:43 PM

HP Recommended
Operating System: macOS 10.12 Sierra

When I purchased my desk jet I was able to connect it to my hotspot on my android phone. Just this week I had to upgrade and actually switched to iPhone 13mini. I re-downloaded the apps and was able to get my device to show, but the printer itself will not connect to my new phone’s hot spot. I don’t have Internet service in my residence, only I used phone hotspot. How can I reconnect so I can print something off my computer (that’s connected fine)?

2 people had the same question
1 REPLY 1

‎03-16-2022 12:39 PM

HP Recommended

Hi @Heather503,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are unable to connect the printer to the network.

 

Mobile hotspot does not have much bandwidth to support printer communication, So it is not recommended to connect your printer using the mobile hotspot.

 

 To print, directly connect your computer or mobile device to your printer with Wi-Fi Direct.

 

For more information, go to Wi-Fi Direct Printer Setup.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.