Deskjet 3760 can’t connect to Wi-Fi

[Liz12343]

HP Deskjet 3760 can’t connect to Wi-Fi. The printer doesn’t find the Wi-Fi even when router is plugged in and working. HP smart app can’t find the printer because it’s not connected to Wi-Fi. 

[Nal_NR]

Hi @Liz12343,

Welcome to the HP Support Community. 

I understand that you are facing connectivity issues. I’d like to help!

To provide you with an accurate solution, I'll need a few more details:

Ensure your printer and your device are on the same network as 2.4GHZ. 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

Meanwhile, If you are using Windows,,

To print the wireless network test report and network configuration page

Press the Wireless button and the Information button (i ) at the same time.

The wireless network test report shows the diagnostics results for the status of the wireless network, wireless signal strength, detected networks, and more. 

The network configuration page shows the network status, hostname, network name, and more

To change wireless settings (Windows)

This method is available if you have already installed the printer software.

NOTE: This method requires a USB cable. Do not connect the USB cable until prompted to do so.

Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 18.

In the printer software, click Tools

Click Device Setup & Software. 

Select ReconfiJure Wireless Settings. Follow the onscreen instructions.

To restore network settings to default settings:

You may also refer to this User guide, using Edge browser or Chrome, and go to page 62 onwards.

Hope this helps! Keep me posted for further assistance.
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