Deskjet 4140 print issues

[jonpollock]

Deskjet 4140 went offline but I was able to fix that using Print and scan doctor. Test print printed fine. HP smart says online and ready to receive files. When I try to print a file it  appears to go thru but nothing prints and print queue is empty

[Anand_Andy]

Hi @jonpollock,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Deskjet Plus 4140. Not to worry I will help you to get a resolution to resolve the issue.

This seems to be a driver issue, follow these steps to fix the issue.

Perform root-level uninstallation to remove all the printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.
• Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download the HP Smart app

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

Refer to this HP document for further assistance:- Click here

Hope this helps! Keep me posted. 

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