Deskjet 4155 shows wifi but won't connect

bikrgran1 · ‎06-05-2021

I bought a Deskjet 4155, All-In-One to use with my Linux Mint and Windows 10. When I set it up, it worked fine, then Texas went dark for 3 days. Since then, neither of my wireless printers will work wirelessly, although both show they are connected to the modem/router. That, by the way seems to work fine for my computers and Roku. When I try to set up the HP Smart app, it says they aren't connected. They both print when hardwired. How can they be connected and not connected? I'm really upset, since I have an Epson, which works when wired (but also not working wirelessly) to the desktop, but I use the laptop mostly, and don't want to be wired.

Thanks for your help.

greenturtle · ‎06-05-2021

Hi,

Thanks for using the HP Support Community.

Try a Reset of the wireless and connect again.

This resource will be useful:

https://www.youtube.com/watch?v=c3UfOD-5huA

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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