Deskjet not printing on wireless printer all connections reset and Wii fully on blue light also on

[Moose2705]

I am printing to deskjet printer  but nothing  comes out. It is online  and Wi-Fi light is on blue. I can sent a printer test page to it but nothing else. It’s not showing as sent to queue on hp smart either. I have reset everything and turned everything off. I was printing and it took a black page through part way then just stopped. 

[zoey7886]

@Moose2705, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP DeskJet Printer Wireless Printing Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Restart Devices:

• Turn off your printer, computer, and Wi-Fi router.
• Wait for a minute, then turn them back on.

Recheck Network Connection:

• Ensure your printer is connected to the same Wi-Fi network as your computer.
• Blue light should be steady, indicating a good connection.

Verify Printer Status:

• Check the printer status in the HP Smart app. Ensure it shows "Ready" or "Online."

Clear Print Queue:

• On your computer, go to the printer settings and clear any stuck print jobs in the queue.
• In the HP Smart app, ensure there are no pending jobs.

Run Printer Diagnostics:

• Use the HP Print and Scan Doctor for Windows or HP Diagnostics Tool for macOS to identify and fix potential issues.
• Download and run the tool from the HP Support website.

Reinstall Printer Driver:

• Uninstall the printer driver from your computer.
• Download and reinstall the latest driver from the HP website.

Reset Printer:

• Restore the printer to its default settings. Check the printer manual for instructions or visit HP Support for guidance.

Check Wireless Signal:

• Ensure the printer is within range of the Wi-Fi router and there are no obstructions.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,