Deskjet4310 no longer connects to WiFi

[Planetkelly]

Printer has been fab since purchased two years ago. However since the warranty has expired the printer no longer connects to Wi-Fi. I have followed all troubleshooting guides and wireless setup guide and still does not connect. Wi-Fi connection is very good. Have been working from home for the last couple of years everything else connects to Wi-Fi however I have no idea why it won’t connect or how to fix it

[Raj_05]

Hi @Planetkelly,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 4310 printer is having trouble connecting to Wi-Fi after two years of smooth operation, there are several steps you can try to troubleshoot the issue. Here’s a comprehensive approach.

Restart Your Devices:

• Turn off your printer and unplug it for about 30 seconds. Then, plug it back in and turn it on.
• Restart your Wi-Fi router by unplugging it for 30 seconds, then reconnect it.
• Restart the device you are using to connect to the printer (like your computer or smartphone).

Check Wi-Fi Signal Strength:

• Ensure your printer is within a good range of the router. If the signal is weak, consider moving the router closer to the printer or relocating the printer to a more central position.

Reconnect to Wi-Fi:

• Access the printer’s network settings and select the option to forget or disconnect from the current Wi-Fi network.
• Reconnect by selecting your Wi-Fi network from the list and entering the password again.

Reset Network Settings:

• Look for an option in the printer's network settings to reset or restore network settings to default. After resetting, you’ll need to reconfigure the Wi-Fi settings.

Check Router Settings:

• Ensure your Wi-Fi network (SSID) is visible and not hidden. Check if your router is set to broadcast on a compatible frequency (most printers only connect to 2.4 GHz networks).
• Verify that the security settings on your router (like WPA2) are compatible with your printer.

Update Firmware and Drivers:

• Visit the HP Support website to check if there are firmware updates available for your printer. Updating can resolve many connectivity issues.
• Consider uninstalling and then reinstalling the printer software on your computer to eliminate any software conflicts.

Check for Interference:

• Ensure that there are no objects or devices (like microwaves or cordless phones) that could interfere with the Wi-Fi signal.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Planetkelly]

Printer has dropped connection again

i am following all previous advise 

only connecting via mobile and need steps to perform reset via mobile 

[Raj_05]

Hi @Planetkelly,

Thank you for your response, 

Try the following advanced troubleshooting steps via mobile or a connected device.

Reset the Printer's Network Settings via the Printer's Control Panel

Since you're looking for a way to reset the network settings via mobile, first, you can try this method to reset the printer directly:

• Using the HP Smart app:
  Open the HP Smart app on your mobile device, connect to the printer, and navigate to the "Printer Settings" section. Look for an option called "Network Settings" or "Restore Defaults" and select it to reset the printer’s Wi-Fi settings.
  Alternatively, you can also find the Restore Network Settings option from the printer’s control panel under Wireless or Network Settings.

Perform a Manual Wireless Setup via HP Smart App

After resetting, you'll need to reconnect your printer to Wi-Fi:

• Open the HP Smart app on your phone.
• Tap on Set Up a New Printer.
• Follow the on-screen instructions to connect your HP DeskJet 4310 to your Wi-Fi network.
• Ensure that your mobile device is on the same Wi-Fi network (2.4 GHz, if your router supports dual-band).

Check Your Wi-Fi Network

• Confirm your Wi-Fi settings: Make sure the SSID is visible (not hidden) and the router is set to broadcast on 2.4 GHz (HP printers usually do not support 5 GHz).
• Change Wi-Fi channel: If your router supports auto-channel selection, try manually setting it to a specific channel (preferably between 1 and 11, since these are commonly used in many regions).

Use WPS to Connect the Printer

If your router supports WPS (Wi-Fi Protected Setup), you can use it to quickly reconnect the printer:

• On your router, press the WPS button.
• On the printer, navigate to the Wireless or Network Setup menu and choose Wi-Fi Protected Setup (WPS).
• The printer should automatically connect to the router.

Update Router and Printer Firmware

• Router firmware: Log into your router’s admin page (usually by typing the router's IP address into a browser) and check if there’s an update available. Updating the router firmware may improve Wi-Fi stability.
• Printer firmware: Check for firmware updates in the HP Smart app or on the HP Support website. Updating your printer’s firmware can resolve connection issues.

Static IP for Printer

Assigning a static IP address to the printer may improve connection reliability. To do this:

• Access your router’s admin page and reserve an IP address for the printer.
• Manually set the IP address on the printer by accessing its network settings.

[Raj_05]

Test the Wi-Fi Signal and Interference

• Test with a mobile hotspot: If your Wi-Fi signal is unstable, try connecting the printer to a mobile hotspot to see if the issue persists. This can help identify if the problem lies with the Wi-Fi network.
• Check for interference: Move the printer away from devices like microwaves, cordless phones, and thick walls that can interfere with the Wi-Fi signal. 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support

[Planetkelly]

Thanks but the restore option is not showing in mobile app. I have tried all other solutions and it is still not connecting 

[Raj_05]

Hi @Planetkelly,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support