Discarded printer still present on my account

[Kumar0307 · Accepted solution]

@carbal54, Welcome to the HP Support Community! I’m here to help.

I see that you are using an HP+ Smart account. I understand you are no longer using the old printer, however, as it was registered on your HP account before, it will remain on this app too. 

It cannot be deleted. This app keeps track of all the printers you have owned. You may simply ignore it.

I hope that answers your concern adequately. Let me know! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[carbal54]

I find it ridiculous, but I'm not going to lose sleep over it

[Dragon-Fur]

@carbal54 

Ah!  

Yes, I agree that it is odd that an old device / printer cannot be removed...

I never did find any reference to this though that doesn't mean much.

I have never had an Instant Ink account - I don't have access to some of the information.

So, we both learned something.

Moving on...

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Our Community is comprised of volunteers - people who own and use HP devices.

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Question / Concern Answered, Click "Accept as Solution"