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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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I would like to be able to print documents from my iPhone on my HP 9015e printer. I followed the instructions on HP Smart and an email address to the printer. My question is two fold.
1. How do I print documents from my iPhone.
2. Why does the printer show it is "Disconnected from Internet."
I can print documents wirelessly from my laptop so the problem is not the wireless connection.
Any and all input will be greatly appreciated.
HP Recommended
Are you printing wifi direct or through your home wireless? WIFI direct will work regardless of internet status. Are web services enabled on the printer? If you recently changed your router or internet provider you may need one or both of the following things
Return the printer to initial wifi connect mode. This KB article might help https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Wi-Fi-connection-is-lost-after-router-or-netwo...
If your new WIFI is 5Ghz you will probably need to configure the 2.4Ghz channel with a unique SSID and only allow the printer to connect to that SSID as most older printers cannot communicate properly with 5Ghz to print but will look like they are connected.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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I can use Print Anywhere with the older printer but not the new printer which is only one month old. Looking at the attached Print Anywhere screen shot you will see both printers have Print Anywhere enabled but only the old printer has Require Private Pickup enabled. How do I enable Require Private Pickup on the new printer?
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