Do I have to pay to use my the printer is that inst ink

[Franhe]

My printer is not working since I canceled getting ink and paper from the company 

[zoey7886]

@Franhe, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding payment issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It appears your inquiry is regarding an HP Instant Ink subscription. Here's some information that might help:

HP Instant Ink is a subscription service that HP offers for printer ink. When you subscribe, HP sends you ink cartridges based on your usage, and you pay a monthly fee which covers the cost of the ink and ensures you always have ink available when you need it. If you cancel your Instant Ink subscription, you may need to purchase ink cartridges directly from a retailer since the Instant Ink cartridges may no longer function.

Here are some potential steps to diagnose and resolve printer issues after canceling an Instant Ink subscription:

Check Cartridge Compatibility: Ensure that the ink cartridges installed in your printer are compatible with your printer model. After canceling Instant Ink, you may need to purchase standard retail cartridges.

Cartridge Installation: Verify that the ink cartridges are correctly installed in the printer. Improper installation can lead to non-functionality.

Printer Reset: Perform a full printer reset by turning off your printer, unplugging it, waiting a few seconds, and then plugging it back in and turning it on.

Run a Printer Diagnostic: Utilize the printer’s diagnostic tools or run a printhead check to identify any problems with ink delivery.

Firmware Update: Make sure your printer's firmware is up to date, as updates can fix bugs or issues with cartridge recognition.  

Hope this helps! 

Take care, and have an amazing day!  

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