Do I have to turn off VPN to use HP smart on MacOS 13

[LilBang]

HP Smart software will not open ( I get blue circle rotating constantly). Do I have to "Pause" or "Close" my VPN to launch it?

Mac OS 13.1, wirelessly connected to HP OfficeJet pro 8035e

[Andr-1611]

Please read Note: Disconnect from Virtual Private Network (VPN) connection before downloading. 

So "Close" your VPN.

Andr-1611

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[LilBang]

My question was not do I have to close my VPN before "DOWNLOADING" the software. I have no idea where that note came from you quote. I asked if I had to turn off my VPN when I "USE" the "HP Smart" app. I have the app downloaded and installed successfully, the icon is in my Dock. This happens (the never ending spinning circle) when I attempt to open the app to say...Scan a document.

[Andr-1611]

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@LilBang wrote:

...  I have no idea where that note came from you quote.

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This info comes directly from HP (click link)!

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@LilBang wrote:

... I asked if I had to turn off my VPN when I "USE" the "HP Smart" app...

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This question must be answered by your VPN provider.

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@LilBang wrote:

... I have the app downloaded and installed successfully, the icon is in my Dock. This happens (the never ending spinning circle) when I attempt to open the app to say...Scan a document.

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was the app really installed completely?
Have you registered?
Was the installation performed with VPN or without VPN?

[LilBang]

Thank You