• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

My modem router changed to 5g upgrade but now my printer will not join the network. What do I need to do to get the printer online?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Your printer model supports 2.4GHz band only, you will not be able to connect it to 5GHz. 




My profile on LinkedIn

View solution in original post

2 REPLIES 2
HP Recommended

Your printer model supports 2.4GHz band only, you will not be able to connect it to 5GHz. 




My profile on LinkedIn

HP Recommended

Valsimot, Thank you very much for your help...  I guess a new printer is in my future shortly!!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.