Doing initial setup of HP Smart Tank 6000. I have a solid wifi light indicator, and my compu

[theod0]

Doing initial setup.  WiFi signal indicator is solid, all  bands lit.  When I order a print command on my Apple laptop, it shows "printer offline."  I have gone thru all the setup commands on both the laptop and the printer, no joy.  I did get a positive action on the print alignment page and the scan the print alignment page.

[A_Gayathri · Accepted solution]

Hi @theod0 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with your HP Smart Tank 6001 All-In-One printer showing as "offline" on your MacOS 12.0 Monterey laptop, here are some steps you can try to resolve the problem:

Check Connection:

• Ensure that both the printer and the laptop are connected to the same Wi-Fi network.
• Double-check the Wi-Fi password to make sure it's entered correctly.

Restart Devices:

• Power off both the printer and your laptop.
• Wait for a few minutes, and then power them back on.
• Check if the issue persists.

Printer Software:

• Make sure you have installed the latest printer drivers and software on your MacOS 12.0 Monterey. You can download the latest drivers from the HP official website.

Printer Online Status:

• Open the "System Preferences" on your Mac.
• Select "Printers & Scanners."
• Right-click on your HP Smart Tank 6001 and ensure that the "Use Printer Offline" option is not checked. If it is, uncheck it.

Reset Printing System:

• In "Printers & Scanners," right-click on the list of printers and choose "Reset printing system."
• Note that this will remove all printers from your list, and you'll need to add them again.

Add the Printer Again:

• After resetting the printing system, click the '+' button to add your HP Smart Tank 6001.
• Select your printer from the list and add it.

Firewall/Antivirus:

• Check if your firewall or antivirus software is blocking the communication between the laptop and the printer. Temporarily disable them and check if the issue persists.

Check for Firmware Updates:

• Check if there are any firmware updates available for your HP Smart Tank 6001. You can usually find this information on the HP support website.

HP Smart App:

• Consider using the HP Smart app for MacOS. This app can help you manage your printer and troubleshoot issues.

I hope this helps. 

Take care and have a good day.-

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