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‎04-05-2022 06:27 AM - last edited on ‎04-05-2022 07:56 AM by Retired

HP Recommended
Product: HP ENVY 5540 All-in-One Printer

Printer will not currently print as Domain Name System server address cannot be accessed

1 REPLY 1

‎04-15-2022 09:55 AM

HP Recommended

HI@Jamie116,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing printing issues with the HP ENVY 5540 All-In-One Printer.  

 

I have a few recommendations 

 

On the printer click "Home" / "Network" / "Wireless" / "View Network Details" to find the LAN ip-address. Open a web browser and type the LAN Ip-address of the printer in the address bar. Then tick "Manual DNS Server" and change the 1st DNS to "8.8.

 

  1. At the printer control panel, press the Machine Status button.
  2. Touch Network Settings > TCP/IP Settings.
  3. Touch DNS Configuration. Touch Host Name. Type a host name.
  4. Touch DNS Servers. Touch Primary DNS Server, then type the server address.
  5. To close the screen, touch X.

Check these steps.

 

  1. Switch to a Different Browser. 
  2. Start Your Computer in Safe Mode.
  3. Temporarily Disable Your Antivirus Software and Firewall.
  4. Disable Secondary Connections. 
  5. Disable the Windows Peer-to-Peer Feature.
  6. Restart Your Router.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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