Done with HP

[Gaye_L]

Nobody seems to have a solution for how to do a factory reset for my printer except HP and because my warranty is up, they want to charge me for the information. 

Lucky for me they aren't the B all and end all of computers, etc. 

[Dragon-Fur · Accepted solution]

@Gaye_L 

Welcome to the HP Community Forum.

True - if you go through HP Support, they accept submitted cases for devices in Warranty.

That said, the instructions you seek are available in the Community but guidance must come from a agent.

What?  Non-HP people (Experts) cannot provide information that can breach device security.

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