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‎04-23-2025 09:38 AM

HP Recommended
Product: HP Color LaserJet Pro MFP 3301fdw

I cant down load my printer scan drivers. I turned my fire wall off and I still get an error code and hp gave up

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1 REPLY 1

‎04-24-2025 09:55 AM

HP Recommended

Hi @Gayleneeds 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like you're having trouble downloading the scan drivers for your HP Color LaserJet Pro MFP 3301fdw. 

 

Here are a few steps to help resolve the issue:

 

  1. Download the Correct Drivers – Make sure you're getting the latest scan drivers from HP’s official support page here.
     
  2. Use HP Smart or HP Easy Start – These tools can automatically detect and install the correct drivers for your printer.
     
  3. Check for Windows Updates – Sometimes, missing system updates can prevent drivers from installing. Go to Settings > Windows Update and install any pending updates.
     
  4. Disable Antivirus Temporarily – If turning off the firewall didn’t help, try disabling your antivirus software while installing the drivers.
     
  5. Follow HP’s Setup Guide – HP provides a step-by-step setup guide for your printer here.
     

If you're still encountering errors, let me know what the error code says, and I’ll help troubleshoot further!

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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