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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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HP Envy 6000 Serie
Microsoft Windows 10 (64-bit)

HP Smart zeigt immer "Druckerstatus unbekannt"an, wie kann ich das ändern ?

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Hi there! Thank you for visiting our English HP Support Community! 🙂


We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.


Thank you for your understanding.


Kind regards,



I work on behalf of HP.
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My Product is HP OfficeJet 8710 and I experienced too after last WindowsUpdate Problems with HP Smart connecting properly to the Printer Status information. I tried in vain several options as to install all software anew, check the firmware or connect the printer via LAN instead of WLAN. The HP Assistant seems to cope well with the situation, but not so HP Smart.

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