Duplicate copies

[Rob209]

Despite only printing 1 copy the printer keeps doing multiple  copies of the same document. Been doing this for weeks, nothing showing in print queue have to manually cancel on the printer.

[A_Gayathri]

Hi @Rob209,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're dealing with a frustrating issue where your HP ENVY Inspire 7220e is printing multiple copies of a document even though only one copy was requested. Here are some steps you can try to resolve this:
 

Check Printer Settings:

• Ensure that the number of copies setting on the printer's control panel is set to 1. Sometimes this setting can be inadvertently changed.

Update Printer Firmware: Update the firmware on an HP printer

• Make sure your printer's firmware is up to date. Firmware updates can fix bugs and improve performance. You can check for updates via the printer’s settings menu or the HP Smart app on your iOS device.

Reinstall Printer Driver:

• Although you're using iOS, it might help to remove and reinstall the printer in the HP Smart app. This can sometimes clear up issues related to print commands.

Reset Printer to Factory Settings:

• Try resetting the printer to its factory settings. This can often resolve persistent issues. Refer to your printer's manual for instructions on how to perform a factory reset.

Check for Print Jobs in App:

• Even though you mentioned nothing shows in the print queue, double-check the HP Smart app on your iOS device to ensure no print jobs are stuck or queued.

Test from Another Device:

• Try printing from a different device to see if the issue persists. This can help determine if the problem is with the printer or the specific device you were using.

Check for App Issues:

• Ensure that the HP Smart app is updated to the latest version. An outdated app could potentially cause issues with printing commands.

Refer to this document: HP ENVY Inspire 7220e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.