ENVY 100 CONNECTION ISSUES

[DORITB]

HI,
MY ENVY 100 DOES NOT WANT TO CONNECT TO OUR IPHONE SE 2020'S. IT WORKS GREAT WITH OUR OLD IPHONE 5.

I CANNOT FIND A NEW DRIVER OR CONNECT TO WEB SERVICES. IS IT JUST NOT SUPPORTED ANY MORE?

[Nirvana_95]

Hi @DORITB 

Welcome to the HP Support Community.

I'd like to help! 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Keep me posted. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

Please get back to us with the details so that we can assist you further. 

Have a great day ahead! 

[DORITB]

Sorry for the late reply, printer was packed. ☺️
On the back it says:

HP Envy e All in one Series D410

SNPRH-0902

Is that it?

 Thank you, Dorit

[Nirvana_95]

Thanks for your response.

I would suggest you please use the links below and follow the steps shared. Once done, please let me know the outcome of it.

LINK 1

LINK 2

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @DORITB

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!