EO error

[pkinpie]

Former instant Ink customer who quit the program. EO error continues to flash with non-Instant Ink HP cartridges. 

[Anand_Andy]

Hi @pkinpie,

Welcome to the HP Support Community

I understand you are getting an "E0" error message on your HP ENVY 6055e All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

An E0 error indicates an unusable cartridge. This occurs when one or both ink cartridges need attention. Reseat both cartridges, clean the ink cartridge contacts, restart the printer, and replace one or both ink cartridges if necessary. 

As you have mentioned that you are using Non-HP inks which is the reason for this error message flashing on the printer display. ( Refer to this document)

Update the printer firmware:

• Download available firmware updates from the HP website
• With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. 
• Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why its not working. Try a different cartridge supplier and check if that works.

Hope this helps! Keep me posted. 

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