EWS password reset

[fudini90]

Hello, I wanted to change the EWS Admin password on the printer, somehow this did not work as planned. 
Now I can't login anymore.
Have been searching all around to factory reset the Printer without any luck, tried most of the reset combinations but none seem to work.  
I have reset the Network setttings, done a firmware update via usb without any luck.
Would be greatful for some help on this Topic. 
Thank you

[Max3Aj]

@fudini90, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand how frustrating it can be to get locked out of the EWS after a password change. Let’s try a few steps to help you regain access or reset the printer to factory defaults.

Option 1: Factory Reset via Printer Control Panel

You can try restoring the printer to its default settings directly from the control panel:

1. Power on the printer.
2. On the printer's control panel, press the Menu or Setup button.
3. Navigate to:
   System Setup > Service > Restore Defaults
4. Confirm the reset when prompted.

This should reset all settings, including the EWS admin password.

Option 2: HP Smart App (if still connected to network)

If your printer is still visible in the HP Smart app:

1. Open the HP Smart app on your PC or mobile.
2. Select your printer > go to Advanced Settings (opens EWS).
3. Navigate to Settings > Restore Defaults.
4. Confirm the reset.

Note: If the EWS still asks for a password, this method may not work.

Option 3: Try the WPS PIN as Password

Sometimes the EWS password defaults to the WPS PIN:

1. Print a Network Configuration Page:
   • Press and hold the Cancel and Wireless buttons for 5 seconds.
2. Look for the WPS PIN on the printout.
3. Try using that PIN as the EWS password.

You may refer to this document - HP Laser Printers - Using the Printer Embedded Web Server (EWS) | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[fudini90]

Hi, thank you for the reply. 
Sadly these options did not work. 
Option 1: Service menu does not exist to select, therefore no restore defaults. 
Option 2: EWS password is not known so can't access the advanced settings.

Option 3: The WPS Password did also not work even after pressing the Cancel + Wireless Button for 5 sec. 
Is there any other way to reset the printer? 

Thank you  

[Max3Aj]

@fudini90, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support