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‎09-25-2021 11:18 AM

HP Recommended
Product: HP DeskJet Plus 4155 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello

 

Just purchased a refurbished HP DeskJet Plus 4155 All-in-One Printer. I am unable to get into the Embedded Web Server. I tried the username and password on the back of the printer. Does not work. 

 

So how to restore the printer back to the factory setting is a private thing. Can someone message me on how this is done?

Again for an HP DeskJet Plus 4155 All-in-One Printer.

 

Thanks.

 

2021-09-25 at 11-14-24.jpg2021-09-25 at 11-14-02.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-20-2021 01:09 PM

HP Recommended

Sorry I don't.

 

But I did figure out why the app wasn't working.

So for future references. It was because the printer didn't finish the setup process.

2021-10-20 at 12-48-14.jpg

 

Now that it is complete. I was able to sign on to the app on my iPhone.

 

Thanks for the help.

View solution in original post

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17 REPLIES 17

‎09-28-2021 12:15 PM - edited ‎09-28-2021 12:18 PM

HP Recommended

@Srsorg_61

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer: Press and hold the Wireless button ( ) and the Cancel button ( ) from the printer control panel together for three seconds.

 

Once done, connect to the Wi-Fi and print.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎10-04-2021 08:50 AM

HP Recommended

Uninstall and reinstall the HP Smart App and try again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎10-04-2021 02:43 PM

HP Recommended

I have uninstalled the app and reinstalled the app. Doesn't work.

 

Thanks

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‎10-06-2021 11:18 AM

HP Recommended

So by no reply to my last message. I'm guessing there is no resolution to the HP smart app?

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‎10-07-2021 09:12 AM

HP Recommended

Does this happen with any other device as well?

 


I am an HP Employee

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‎10-07-2021 10:23 AM

HP Recommended

Yes. I have tied on my other iPhone.

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‎10-07-2021 02:16 PM

HP Recommended

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎10-09-2021 07:05 PM

HP Recommended

Thanks. In progress

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‎10-12-2021 03:31 AM

HP Recommended

Sure, do keep us posted 🙂


I am an HP Employee

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