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Locked

‎12-26-2020 01:06 AM

HP Recommended
Product: HP DESKJET 2652
Operating System: Microsoft Windows 10 (64-bit)

Embedded web browser offers no link to reset forgotten password. Do I have to buy a new deskjet since i can bot access all my locked tiles? 

Category:
3 REPLIES 3

‎01-20-2021 02:30 AM

HP Recommended

@UtilityJane

 

Welcome to the HP support community.

 

Restore network settings to default settings

Press and hold the Wireless button and the Cancel button from the printer control panel together for three seconds.

 

Connect the printer again to the WiFi network.

Login to the EWS page with the default credentials and change the password.

Username: admin

Password: "leave it blank"

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎02-04-2021 01:59 AM

HP Recommended

it didnt work 😞

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‎02-04-2021 09:23 AM

HP Recommended

@UtilityJane

 

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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