Envy 2000 printer lost its Wifi connection; won't print

[JSavio1]

Have been using Envy 6000 for long time. Yesterday there was no wifi connection. Per HP Smart instructions, etc., I turned off printer connection and router, and tried to re-install printer. There is a blinking blue light indicating no connection and through Followed HP Smart directions for re-install. It found printer. Then said "preparing for printer" and then asked to press and release Information button. And then said wait. I waited. Nothing. Finally, it said Try Again. I've tried again several times. Nothing. What's going on?

[Max3Aj]

@JSavio1, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like you're dealing with a frustrating issue. The blinking blue light on your HP Envy 6000 indicates that the printer is not connected to your Wi-Fi network. Here are some steps you can try to resolve this:

Restart Everything:

• Printer: Turn off the printer, unplug it for 60 seconds, then plug it back in and turn it on.
• Router: Unplug your router for 30 seconds, then plug it back in.
• Device: Restart your computer or smartphone.

Reset Wi-Fi Settings on the Printer:

• Press and hold the Wi-Fi button and the Cancel button simultaneously for 5 seconds until the light blinks.
• Use the HP Smart app to set up the printer again.

Reinstall the Printer Driver:

• Download and install the latest drivers from the HP Support website.

Clear Print Queue:

• On Windows: Open Control Panel > Devices and Printers. Right-click the HP Envy 6000, select "See what's printing," and cancel all jobs.
• On Mac: Go to System Settings > Printers & Scanners. Select the printer, click "Open Print Queue," and clear jobs.

Factory Reset the Printer:

• Press and hold the Wi-Fi button and the Power button for 10+ seconds until the printer resets. 

You may refer to this document - HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes | HP® Support

>Troubleshoot a Wi-Fi connection to an HP printer | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support