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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP ENVY 4501 e-All-in-One Printer

I just had fiber optic cable installed to/into the house. 500mbps.  Connectivity to phone, iPad, and laptop is excellent.  Cannot connect any of those devices to the Envy 4501 series printer, even after 1+ hours on the phone with HP agent.  He wants me to move printer closer to router or  buy a new printer.  Printer worked well when signal was 7mbps.  Can anyone help me?

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