Envy 5030 continually loses connection

[AlanBrig]

We have 3 IoS devices on our network, Macbook pro, Macbook air and iMac. They are all up to date in terms of OS and HP drivers. The printer firmware is up to date. They are all on the same wireless network (2.4ghz) and the signal at the printer is strong. The printer is on a dedicated power socket (not an extension lead).

Almost every time we try to print from any device the printer dialogue says the printer has lost connection and we have to remove the printer and add it again in system preferences. Even that does not always work; we then have to restart to computer concerned and even restart the printer. This is wasting a huge amount of time and we have had enough.  Any suggestions, please, before we bin the printer and buy a new one from a different manufacturer?

Thanks in advance.

[Rainbow23 · Accepted solution]

Hi @AlanBrig
Welcome to HP Support Community. This is a great place to post questions find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP Printer when printing from Mac computer.

Please follow the steps listed below to reset printing systems and then add the printer.
1. Click the Apple menu, and then click System Preferences.
2. Click Printers & Scanners, Print & Scan, or Print & Fax.
3. Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.
4. Click Reset or OK.
Note: Once you click on reset any other printer added to this computer will also get deleted and needs to be added again.
5. If prompted, type your username and password, and then click OK. The printing system resets.
6. Turn off the printer, wait 5 seconds, and then turn on the printer.
7. Wait until the printer is idle and silent.
8. In the Printers window on the Mac, click the Add button.
9. Select your printer from the list, and then click Add.
It might take a few seconds before your printer displays in the Printers list.

You may also follow the video in this document

Let me know if this works.
Take care and have a good day.

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